User Agreement

About Agreement

Definition of Term
The following terms will be used throughout this document :

"Traveasy" means Traveasy having its registered number 02024271, at address 14 Hanworth Road, Hounslow, Middx, TW3 1UA, UK and where applicable its subsidiaries.

"Force Majeure" means any circumstances which are unusual and/or unforeseeable which are beyond the control of Traveasy, the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside Traveasy's control.

"Major Change" includes without limitation:-
(a) an alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more; and/or
(b) a change in UK departure airport (excluding change of London airports) ; and/or
(c) a change of hotel or apartment to a materially lower rating; and/or
(d) a significant change of resort area;
(e) a significant increase in the price of your holiday.

ABTA information
For ABTA information details, "Check our ABTA membership".

Your Financial Protection
"Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available". Click to check "Financial Protection"
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). The payment will be shown in your bank statement or credit card statement as
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Due to unforeseen circumstances, airlines may find it necessary to alter the published routing. This may be a last minute change or can even occur during the flight to/from your destination.
Flight timings may also change. Should this occur, and if we are able, we will inform you as soon as we are made aware of any changes to the previously confirmed timings given to us by the airlines.
If there are long transits such as overnight stays at airport these are the responsibility of the passenger, and neither traveasy, or the carrier concerned will be liable to provide accommodation or meals for the duration of the transit period.

Traveasy believes that the contents of this page are accurate but please note, circumstances can change after publication

Whilst we do our utmost to accommodate any changes that you may make after receiving your contract, such changes are subject to availability and where permitted by the carrier. These changes attract administration fees plus any additional costs which the airlines or hotels charge. If the travel arrangements have been "issued" on "non-changeable" special fares, we will not be able to make any modifications to your travel itinerary, name changes or departure changes are not always permitted by the carrier and may be treated by them as cancellations and charged accordingly. If airline tickets have been issued in this instance, any changes made to the booking may mean that you will have to pay for the cancelled ticket and purchase a new ticket at full cost.

Aviation Security Charge
We have included in our prices a charge representing the extra aircraft insurance and security costs which have been imposed on airlines and tour operators to the basic price of your flight or holiday. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of such any such change should it become necessary.

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behaviour causes distress or damage to other passengers, employees or guests at your accommodation . In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behaviour.

Cancellation by Passenger
Most airlines and hotels will have a cancellation policy which can vary from partial refund to no refund. Traveasy will make an administration charge if a refund is requested due to cancellation of flights / hotels for services provided. You can find out the cancellation charges by emailing Refunds may take up to 6 weeks to process.

Cancellation by Traveasy
We reserve the right to amend your booking other than where there is a Major Change at any time. Most of these changes are minor and we will advise you at the earlier possible date. If we have to make a Major Change we will inform you at the earliest possible date.

Child Safety
Should you be traveling with young children, we recommend that you advise us at the time of the booking. The safety of your children is of utmost importance to us, however, we must stress that it is important for you to remain vigilant at all times during your holiday to ensure their safety.
Children under 18 travelling to South Africa and Botswana : All minors travelling will be required to carry certified copies Birth Certificate, and in the event that only one parent is travelling, certified written consent from the other parent to allow the child to travel.

Complaints Procedure
You should make your complaint known to Traveasy at the earliest opportunity via If the problem is not resolved to your satisfaction, you will need to contact our offices no later than 28 days after your return to the UK. Your complaint should be made in writing to our Customer Services Department, Traveasy, 14 Hanworth Road, Hounslow, Middlesex, TW3 1UA giving your booking reference and all other relevant information. You must keep your letter concise and to the point to assist in identifying your concerns to speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

Conditions of Carriage
Traveasy accepts responsibility for the proper provision of elements of your holiday of which it is the operator. However, Traveasy is recognised as an organiser for flights only and, as such does not control or operate any airline, shipping company or rail company. When you travel by air, sea or rail, your journey may be subject to certain international Conventions such as the Warsaw Convention and Montreal Convention (international carriage by air), the Athens Convention (international carriage by sea) or COTIF (international carriage by rail), as such conventions are amended or re-enacted from time to time. You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and they are deemed to be included by reference into this contract.

Data Protection Policy
To ensure that your holiday runs smoothly Traveasy needs to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your trip is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.

Flight / Holiday Contract
Traveasy will contract with you when you (or your Travel Agent) confirm your flight booking and we accept it only when we send you a confirmation invoice indicating that we have reserved your flight. You must check that the flight shown on the invoice is the one you wish to take. We are responsible for providing the flight that we have confirmed to you. If you cancel or alter your booking later you may have to pay an additional charge. If you book within seven (7) days of your departure date or if there is insufficient time to send written confirmation to you a contract between us will exist upon our (or your Travel Agent) confirming the booking. We reserve the right to refuse your booking but in that event we will refund any money that you have paid to us. Seating on the aircraft cannot be guaranteed before departure (check airline website for seating regulations as some airlines have a charge for pre-booked seats). The hotel room location cannot be guaranteed before departure and is only available at check-in. is acting as an agent of the travel provider of flights and any ancillary products such as hotels, car transfers, which are purchased from authorised resellers or the operator.

Flights and Flight Routings
Flights on our programme are arranged with reputable airlines. Should delays or cancellations occur, the airline would normally provide refreshments, meals and if necessary accommodation. We do not provide such services at the point of departure or at the point of return to the UK. Any claim relating to such events must be made directly to the airline. A direct flight is a flight where there is no change of aircraft en route, but stops are possible, as the aircraft may need to refuel or allow other passengers to join or leave the aircraft. A non-stop flight travels from the origin to the destination without stopping. Where a flight is shown to travel via other destinations, at least one change of aircraft is necessary en-route.

Foreign & Commonwealth Office Travel Advice:
The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For more information refer to the link:

Further information on health requirements can be obtained from the Department of Health on telephone number 0800 555777 or from MASTA (Medical Advisory Services for Travellers Abroad) on 020 8994 9874.

Independent Travel Arrangement
We cannot accept responsibility for independent travel arrangement made by the clients, to reach their airport of departure or indeed their onward journey having arrived back to the UK.

We recommend that you take out travel insurance. Our staff are trained to offer you the best policy for your travel needs. Please note that you will be required to pay your insurance premium at the same time as your deposit.

The insurance quotation is only valid if passengers are resident in the UK, and are below 65 years of age, without any medical problems.

Other Items
(a) Once you have checked in for your flight your welfare is the responsibility of the air carrier. We do not accept responsibility for the provision of refreshments, meals or overnight accommodation in the event of a flight or other delay at your outward or return point of departure. Normally the airline will arrange for meals and accommodation in the event of such a delay.

(b) You are responsible for ensuring that you are at the correct departure point at the correct time and we are not liable for any loss or expense suffered if you fail to do so.

Methods of Payment
Traveasy has a right to refuse the booking if payment has not been debited. The payment will be shown in your bank statement or credit card statement as

We accept Visa, Mastercard, American Express and Paypal as methods of payment: Switch or Visa Delta debit cards are welcomed. Please note that we cannot accept debit card payments from a third party over the phone. We reserve the right to refuse a booking until we have full payment.

Pregnancy Note
Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to travel is refused however, airlines have different policies and we would need to check as to whether they will agree to carry you, prior to confirming your holiday. It is imperative that you notify us of your pregnancy at the time of booking or as at such time you become aware.

Travel Booking Conditions
These conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.
Confirmation of commencement of journey, and reconfirmation of onward your journey including departure and arrival airport terminals, and change(s) in departure and arrival timings is the responsibility of the traveller.

Travel Documents
All passport, visa, travel insurance and health certificate requirements are your responsibility and Traveasy accepts no responsibility for any delay or expense incurred by through any irregularity in your documents. This includes the need for visa for transit purposes, For example, passengers travelling to Canada via USA will need a USA visa even if not stopping in USA on their itinerary (and vice versa). In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you.

Many Airlines are starting to restrict cabin (carry on) baggage on flights. The cabin baggage many be chargeable. We request passengers check with the airline if your booking includes cabin baggage.